Privacy Policy & Harassment Policy

Privacy Policy

First and Foremost

Park Road Books is an independent bookstore, staffed by living, breathing, local people.  We understand your concerns about privacy because we except to be treated with appropriate privacy measure by the local businesses that we patronize.

You can always trust that we will handle your personal information with care.  We do not store personal information for purposes other than the transactions you have requested.  Furthermore, we do not sell information to third parties.  

What information do we collect?

We collect information from you when you create an account on our website to place an order, when you subscribe to our newsletter, and/or when you create an frequent customer account at the registers here in the store. When ordering or registering on our site, you will be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. When creating a frequent customer account instore, you must supply your name, but your phone number, while requested, is optional. In addition, if you contact us via phone or send us e-mail requesting information or a purchase, we may collect your name, phone number, address, e-mail address and other personal information so that we can respond to your request or question.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways

  • To process transactions
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, or to prevent fraud.
  • To send periodic emails
    • The email address you provide for order processing will only be used to send you information and updates pertaining to your order.
  • To enhance your shopping experience
  • To review customer usage and operations to help improve content and services
  • To Address problems with the website, and to protect the security of our website and business


What about non-personally identifiable information?

From our Website, we may collect and use non-personally identifiable information about you in the following ways:

    Your Internet Protocol (IP) address or the proxy address of your Internet Service Provider (e.g. AOL,

Spectrum, Comcast, etc.);
    The resource on our server accessed as a result of the request, such as the web page, image, etc.;
    The query in the request;
    The name and version of your web browser;
    The content of any sent or received cookie, as defined below;
    The Uniform Resource Locator (“URL”) that was accessed before making the request for our web server.

What about cookies?

Some parts of our website may use a “cookie” – a file placed on your computer hard drive allowing our server to log the pages accessed on the site to determine if you have visited before. This cookie captures no personally identifying information. You may set your browser to warn you when placement of a cookie is requested and decide whether to accept it or not. Please not that by rejecting a cookie some of the features available on the site may not function properly. We largely use cookies to help us remember and process the items in your shopping cart.

What about Referrers, IP Addresses and Environmental Variables?

We may also collect information through “referrers,” IP addresses and various environmental variables. A "referrer" is information the web browser passes along to the ABA web server that references the URL from which you came. An “IP Address” is a number used by computers on a network to identify your computer so that data can be transmitted to you. An “environmental variable” may include, among other things, the domain from which you access the Internet, the time you accessed the web site, the type of web browser and operating system or platform used, the Internet address or the web site you left to visit the web site, the pages you visit while at the web site and the Internet address of the web site you then visit. We may collect IP address information in order to administer the web site and to gather broad demographic information.

 What about third party links?

The Site may contain links to other web sites. Additionally, third party sites may from time to time link to the Site. PLEASE BE AWARE THAT WE ARE NOT RESPONSIBLE FOR THE CONTENT OR PRACTICES OF ANY OTHER SITES. We encourage our users to read the privacy statements of each and every web site that they visit. Our privacy policy applies solely to the Park Road Books Website, mobile, and social media platforms..


If you have any questions about the security of our web site please contact James Brewster, Manager, C/O Park Road Books 4139 Park Rd, Charlotte, NC 28209 or via email to



The identity and the contact details of the data controller

For services and websites used by residents of the European Economic Area, Park Road Books is the data controller responsible for your personal data. For more information please contact us at

The legal basis for the processing

We will have a lawful basis for processing your data when:

  1. We need to process your information in order to provide you with the products or service you have requested or to enter into a contract;
  2. We have a legitimate interest for processing your data – e.g., for fraud prevention; network and information systems security; data analytics; enhancing, modifying, or improving our services; identifying usage trends; determining the effectiveness of promotional campaigns; and advertising personalization of the service using data to make it easier and faster for you to place orders;
  3. You have consented to such processing; and/or
  4. We are required to do this by law (for example, where it is necessary to retain it in connection with potential litigation).

Information on the transfer of personal data to a third country or international organization

Park Road Books is a global business and it, or its service providers, may process, transfer, and store information about our users on servers located in a number of countries outside the European Economic Area (EEA), including in the United States (where data protection laws may be less stringent than in the country where you live).  Since we are committed to protecting your information, we take steps to ensure that there are appropriate safeguards in place when we transfer that data.

To ensure that your data is adequately protected, we only transfer your data subject to suitable safeguards being in place. Where applicable, we only transfer your personal data subject to suitable safeguards being in place, such as through Privacy Shield certified organizations. To find out more about how we safeguard your information (including obtaining a copy of such safeguards) in relation to transfers outside the EEA, please contact us at

The period for which the personal data will be stored, or the criteria used to determine that period

Park Road Books will keep your personal data for as long as we need it for the purpose it is being processed for. For example, we will retain your information for as long as your account is active or as needed to provide you services; and after that, we will keep the personal information for a period which enables us to handle or respond to any complaints, queries or concerns relating to your account.  Your information may also be retained so that we can continue to improve your experience with us and to ensure that you receive any frequent customer rewards which are due to you. 

The existence of data subject rights

If you live in the European Economic Area (EEA), you have a number of rights when it comes to your personal data. If you wish to exercise these rights with regards to your personal data that we hold, please contact us at Further information and advice about your rights can be obtained from the data protection regulator in your country. These include:

  • The right to be provided with clear, transparent and easily understandable information about how we use your information and your rights (which is why we are providing you with the information in this Policy).
  • The right to obtain access to your information (if we are processing it).
  • The right to have your information corrected if it is inaccurate or incomplete.  You can do this through your account page or by contacting us.
  • The right to “block” or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.  We keep lists of people who have asked for further use of their information to be 'blocked' to make sure the restriction is respected in future.
  • The right to request that we delete or remove your data where there is no compelling reason for us to keep using it.  This is not a general right to erasure; there are exceptions
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to object to certain types of processing, including processing for direct marketing (i.e., if you no longer want to be contacted with potential opportunities).
  • If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time.
  • You also have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

Pursuant to applicable data protection law, we may be entitled to refuse to act on the request.  To make these requests with Park Road Books, please submit your name, address, and email address, in addition to the specifics of your request, to

Harassment Policy

By attending our virtual event you agree to our Code of Conduct: Our event seeks to provide a harassment-free experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), class, or technology choices. We have zero-tolerance for harassment in any form. Sexual language and imagery are not appropriate. Anyone violating these rules will be expelled from this event and all future events at the discretion of the organizers. Please report all harassment to immediately.